At SmoothSe, we are committed to providing excellent service to all our customers. This Refund and Cancellation Policy outlines our procedures regarding subscription cancellations and refunds.

1. Subscription Cancellations

You may cancel your subscription at any time by logging into your account settings or by contacting our customer support team. Upon cancellation:

Your subscription will remain active until the end of your current billing period.
You will not be charged for subsequent billing periods.
Access to premium features will be suspended at the end of the current billing period.
Your data will be retained for a period of 30 days after cancellation, after which it may be permanently deleted.

2. Refund Policy

We offer refunds under the following conditions:

14-Day Money-Back Guarantee: New customers are eligible for a full refund within 14 days of their initial subscription payment if they are not satisfied with our service.
Service Unavailability: If our service experiences significant downtime (more than 24 consecutive hours), we may offer a prorated refund for the affected period.
Billing Errors: If you have been incorrectly charged, we will issue a full refund for the incorrect amount.

3. How to Request a Refund

To request a refund, please contact our customer support team at info@smoothse.inor call us at +91-7204476400 with the following information:

Your full name and email address associated with your account
Date of purchase
Reason for requesting a refund
Any relevant order information

Our team will review your request and respond within 3-5 business days. Approved refunds will be processed to the original payment method used for the purchase.

4. Exceptions

Refunds may not be provided in the following cases:

Requests made after the 14-day refund period (for subscription cancellations)
If the account has violated our Terms of Service
For add-on services or one-time purchases once the service has been delivered
If the subscription was canceled after using substantial services during the billing period

5. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically.

6. Any Questions?

If you have any questions about our Refund and Cancellation Policy, please contact us by email (info@smoothse.in) or phone (+91.7204476400).

Last Updated: April 29, 2025